Refund and Cancellation
How to cancel a plan, when fees are refunded, and what happens to your forecasts and data afterwards.
01 Try before you pay
Every account starts with a free forecast for up to 100 SKUs in one location for 30 days, with no card required. We encourage you to test forecasts against your own sales before choosing a paid plan.
02 Monthly plans
Monthly plans can be cancelled at any time from account settings. Cancellation takes effect at the end of the current billing month, and you keep full access until then. Fees for a month already started are not refunded.
03 Annual plans
- Cancel within the first 30 days of an annual term for a pro-rata refund of the unused months.
- After 30 days, annual fees are non-refundable, and the plan stays active until the end of the term.
- Auto-renewal can be switched off at any time before the renewal date.
04 Overage charges
Charges for SKUs or locations above your plan limit are calculated on actual usage and are not refundable. If usage was caused by a data import error, such as duplicated items, tell us within 14 days of the invoice and we will correct it.
05 Service failures
If the Service is unavailable for more than 24 consecutive hours for reasons within our control, account owners receive a credit equal to one day of fees for each day affected, applied to the next invoice.
06 Moving between plans
Upgrades take effect immediately and are charged pro-rata for the rest of the billing period. Downgrades take effect at the start of the next billing period. If you downgrade below your current SKU count, the items with the lowest sales value are paused rather than deleted.
07 How refunds are paid
Approved refunds are returned to the original payment method within 7 to 10 business days. Invoices raised in INR are refunded in INR, including the GST charged.
08 Your data after cancellation
After your plan ends you can export forecasts, plans and uploaded data for 30 days. After that, data is permanently deleted as described in the Privacy Policy.
09 Requests
To request a cancellation or refund, use the contact page with your account email and invoice number. We confirm every request by email within one business day.