Terms of Service

01 Agreement

These terms govern your use of the demand forecasting and inventory planning service (the "Service") and this website. By creating an account or using the Service on behalf of a business, you confirm that you have authority to accept these terms for that business.

02 What the Service does

The Service analyses your sales, stock and purchasing data to produce demand forecasts, stockout alerts, reorder suggestions, overstock and markdown suggestions, seasonality analysis, promotion simulations and supplier lead time measurements.

• Forecasts are statistical estimates with confidence ranges. They are not guarantees of future sales.
• The Service suggests purchase orders and transfers. It never places an order with a vendor or moves stock without your approval.
• The Service is an inventory planning tool. It does not predict share prices or securities, and nothing in it is investment, financial or legal advice.

Buying, pricing and stocking decisions remain yours. You are responsible for reviewing suggestions before acting on them.

03 Accounts

Keep your login credentials confidential and tell us promptly about any unauthorised use. Each planner seat is for one named person. You are responsible for activity under your account, including actions by users you invite.

04 Your data

You keep all rights in the data you upload ("Customer Data"). You give us permission to host, copy and process Customer Data only as needed to provide and support the Service for you. You confirm that you have the right to share Customer Data with us and that it does not breach anyone else's rights. We do not use Customer Data to train models for other customers.

05 Acceptable use

• Do not attempt to access another customer's workspace or data.
• Do not probe, scan or test the Service for vulnerabilities without written permission.
• Do not resell the Service or use it to build a competing product.
• Do not upload malicious code or data you are not allowed to share.
• Keep API usage within the limits of your plan.

06 Plans, fees and billing

Paid plans are billed in advance, monthly or yearly, based on the SKUs and locations tracked. Usage above your plan limits is billed at the rates shown on the pricing page. Prices exclude applicable taxes such as GST. If payment is overdue by more than 14 days we may limit the account to read-only access until it is settled. Refunds follow the Refund and Cancellation policy.

07 Free forecast

The free forecast covers up to 100 SKUs in one location for 30 days. It is provided as-is, may be changed or ended at any time, and its data is deleted 30 days after the trial ends unless you move to a paid plan.

08 Availability and support

We aim to keep the Service available at all times apart from planned maintenance, which we schedule outside Indian business hours and announce in advance. Support response times depend on your plan and are shown on the pricing page.

09 Intellectual property

The Service, its software, models, design and documentation belong to us. These terms give you a limited, non-exclusive right to use the Service during your subscription. Forecasts and reports generated from your data are yours to use within your business.

10 Limitation of liability

Because forecasts are estimates, we are not liable for lost sales, lost profit, excess stock, markdown costs or other indirect losses arising from decisions made using the Service. Our total liability under these terms in any twelve months is limited to the fees you paid for the Service in that period.

11 Ending the agreement

You can cancel at any time from account settings or by writing to us. We may suspend or end an account that breaches these terms after giving notice and a reasonable chance to fix the breach, except where immediate action is needed to protect the Service or other customers. After termination you can export your data for 30 days.

12 Governing law

These terms are governed by the laws of India. Any dispute that cannot be settled by discussion will be decided by the competent courts in India.